Warranty

LECTRIC EBIKES ORIGINAL PURCHASER FAIR USE WARRANTY

LECTRIC EBIKES should be operated in accordance with the LECTRIC EBIKES User Manual. Lectric eBikes warrants to the original registered purchaser that LECTRIC EBIKES shall be free from all defects in material and workmanship for a period of 12 months from the date of shipment, when used for the purpose intended. All other obligations and conditions or liabilities, including obligations for consequential damages, are hereby excluded. Shipping charges are not refundable. This warranty gives you specific rights and purchasers may also have other rights, which vary by country.​

Parts covered by the warranty: frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

We will replace any parts deemed to have been damaged during shipping. Shipping damage must be reported to Lectric eBikes within a reasonable amount of time after shipment arrival.

Replacement parts will not be sent until photographed proof has been provided to Lectric eBikes. Lectric eBikes may request additional proof such as video and photography to best assist with processing of the warranty claim. 

The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

Wear Items – including the chain, tires, wheels, tubes, brake pads, cables and housing, grips, spokes, are considered a wear item. These item's do wear down and are not covered by warranty. You are responsible for replacing these wear items.

Any unauthorized alterations, tampering or repairs are not covered by this warranty. Warranty return shipping is the responsibility of the original registered purchaser. We may elect to replace the battery charger or the Lectric eBike at no extra cost to you, with the same model or similar model rather than to repair it.

For warranty services, please contact LECTRIC EBIKES Online Support by contact@lectricebikes.com. LECTRIC EBIKES’s or parts returned without proper documentation may be delayed service or denied warranty coverage. Warranty return shipping costs, duty and taxes are the responsibility of the claimant. All unauthorized returns will be refused.

Note that Insurance policies may not provide coverage for accidents involving LECTRIC EBIKES. To determine if coverage is provided, you should contact your insurance company or agent. Lectric eBikes reserves the right to change its warranty at any time.

Refund/Cancels and Shipping

Returns

You can cancel your order up until the time it has been shipped and processed with our fulfillment center. If you cancel after your order has been sent you are responsible for the return shipping and will not be refunded your shipping charges. Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it and give a good reason for return. It must also be in the original packaging. You may be charged a restocking fee of $150 decided upon our sole discretion. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds and Cancels (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Up to a 20% restocking fee could be applied. No bike that has been in possession for over 14 days or have been ridden will be accepted for return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lectricebikes.com and you will be instructed to send it to 2850 W. Camelback Rd. Phoenix, AZ 85017.

Shipping

Our products are shipped within 2-3 Days using the following carrier:  FedEx. You can expect the product to arrive 2-5 days after it has been processed. To return your product, you should mail your product to:2850 W. Camelback Rd. Phoenix, AZ 85017. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Privacy Policy

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at contact@lectricebikes.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at contact@lectricebikes.com

Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lectric eBikes's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Lectric eBikes' or 'us' or 'we' refers to the owner of the website whose registered office is 2850 W. Camelback Rd. Phoenix, AZ 85017. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.