Shipping policy

Last Revised: 23/03/2026

Where We Ship

We ship to the 10 provinces and 3 territories in Canada from warehouse(s) in British Columbia (collectively, “Canada”). eBikes shipped to Canada may qualify for free shipping, but bulk orders or freight do not qualify for it. Free shipping only applies to eBikes. Accessories and parts may have shipping charges applied if the order total is under $100.

International Shipments

Since we do not ship outside Canada, if you have arranged to ship your Lectric purchase internationally, you are responsible for paying all freight, duties, taxes, and fees associated with its exportation and importation (“International Charges”). We do not provide service or warranty coverage regarding any Lectric eBike sold through this website that is located outside the Continental United States and Canada. If you have such an eBike and wish to purchase replacement parts from Lectric, you are required to pay for each such part and the International Charges associated with it. If anyone other than Lectric arranges for shipping, we cannot provide ANY shipping information or documentation.

When and How We Ship

Our products are usually shipped by us within 2-10 business days (except when the product being purchased is a pre-order) using FedEx or Purolator. When pre-ordering a product, the estimated date of shipment will be listed under the product title on the Website. If you order an eBike, your battery may ship separately. In this event, you will receive a separate tracking number for your battery. This will help to expedite the overall shipping process.

In some cases, there are delays between the time when a purchaser is sent the shipping confirmation email and the time when the package is scanned in at a carrier facility. The estimated shipping date when tracking the package on the carrier website will not be accurate until the carrier has scanned the package into its system.

It is your responsibility to ensure that the shipping address on your order is accurate and that you are present to accept and sign for delivery of your order. If a shipment is lost, damaged or returned due to wrong address or failed delivery attempt(s), you are responsible for all the shipping charges and other costs associated with that shipment.

PO Addresses

We do not ship to PO (Post Office box) addresses. If (a) you have your purchase sent to any of such addresses, (b) it is refused and (c) you wish to cancel your order, a restocking fee of up to $300 may be charged.

Shipping Damage or Loss

All claims for damage that occurred in shipping where Lectric was the shipper must be made in writing or electronically by the purchaser no later than 14 days after receipt of each damaged part or accessory. To start such a claim, please contact Lectric online support at contact@lectricebikes.com. You may be required (a) to provide evidence of purchase and (b) to assist with accurately determining the apparent damage and its extent, send photographic evidence and additional documentation (such as, but not limited to, video).  You also may be required to ship at Lectric’s expense each part or accessory in question to Lectric or its designee for inspection and repair or replacement.  The failure to provide such evidence, documentation and part or accessory in timely fashion may result in delayed response(s) from Lectric or denial of such claim.

Once you have complied (as determined by Lectric) with the process for a claim for shipment damage and such claim has been (i) entered in Lectric’s system and (ii) approved by Lectric, Lectric, as soon as it determines that it is feasible to do so, will ship the relevant repaired or replacement item(s) at Lectric’s cost to the address provided by the purchaser in Canada. Approval of such a claim (a) may be based on preserving customer goodwill or other factors and (b) does not constitute an admission on the part of Lectric.

In no event are we responsible for products that are lost or stolen in transit.

Prior Orders

If you have ordered an item from Lectric prior to the last revised date of this Policy as stated above, your order is subject to the Shipping Policy that was effective as of the date of your purchase, which can be requested from contact@lectricebikes.com.

Returns, Cancellations, Refunds, and Exchanges

For returns, cancellations, refunds and exchanges other than what is described in this Policy, see our Refunds Policy.