XP 3.0 Mechanical Disc Brake Calipers Voluntary Recall

Recall Hotline: 877-479-5422 | Recall Support Hours: Tuesday - Friday, 9 AM PT - 4 PM PT | Email: contact@lectricebikes.com

In cooperation with the United States Consumer Product Safety Commission, Lectric eBikes, LLC. is voluntarily recalling the mechanical brakes on the Lectric XP 3.0 electric bike model. Due to a defect in a subset of XP 3.0 eBikes, the mechanical disc brake calipers located on the front and rear of the e-bike can fail resulting in loss of control, posing crash and injury hazards to the rider.

Out of an abundance of caution, the affected XP 3.0 units sold between November 1, 2022 and May 6, 2023 are being voluntarily recalled. If you purchased an XP 3.0 Lectric eBike during this time, stop using the product immediately.

You must have your affected eBike’s brakes replaced before you can continue riding. Lectric eBikes will provide a free set of replacement mechanical brakes upon registration below.

The following models purchased between November 1, 2022 and May 6, 2023 may be affected:

  • XP 3.0
  • XP 3.0 Long-Range
  • XP Step-Thru 3.0
  • XP Step-Thru 3.0 Long-Range

If you own one of the models listed above, here’s what you need to do:

  1. Stop using the product immediately.
  2. Begin registration for a brake kit by calling the hotline at 877-479-5422 (Support Hours: Tuesday - Friday, 9 AM PT - 4 PM PT), or email contact@lectricebikes.com
  3. After registration;

       a. You will receive an email which includes instructions to submit a receipt for reimbursement of the brake replacement service.

       b. Within 2-6 weeks, a brake kit will be shipped to you, free of charge.

We know you are eager to get back to riding your Lectric eBike, and deeply regret any inconvenience this may cause you. We believe this voluntary recall is the right thing to do, and we hope you understand.

Thank you!
- Lectric eBikes

Product Photos:

  •  Lectric XP 3.0 eBike Step-Over, Black

  • Lectric XP Step-Thru 3.0 eBike Step-Thru, White

  • Lectric XP Step-Thru 3.0 eBike Step-Thru, Black

Begin registration for a free brake replacement:

To determine if your Lectric eBike is affected by this product recall, please locate your order number and serial number and call the hotline at 877-479-5422 (Tuesday-Friday, 9 AM PT to 4 PM PT), or email contact@lectricebikes.com.
Order numbers are displayed on the confirmation email of your original order. Serial numbers are engraved on the head tube of the eBike, as shown in the photo below. 

If you do not have or know the order number, if you cannot read your product’s serial number, or if you have any questions, please contact us by phone at 877-479-5422 (Tuesday-Friday, 9 AM PT to 4 PM PT), or email contact@lectricebikes.com

eBike serial number engraved on the head tube of frame near headlight
eBike serial number engraved on the head tube of frame near headlight

Serial numbers are engraved on the head tube of the eBike, as shown in the photo.

Frequently asked questions

How do I know if my eBike is affected?

If you have any of the following Lectric eBikes models purchased from November 1st 2022 to May 6th 2023, your brakes require a replacement:

  • XP 3.0
  • XP 3.0 Long-Range
  • XP Step-Thru 3.0
  • XP Step-Thru 3.0 Long-Range

All eBikes not specified in the list above are not included in the brake recall.

I no longer have my XP 3.0 eBike because I’ve sold it or given it away. What should I do?

If you are in contact with the buyer, please have them review this page and contact us by phone at 877-479-5422, Tuesday-Friday, 9 AM PT to 4 PM PT, or email contact@lectricebikes.com. Lectric eBikes will replace any brakes affected by this recall, regardless of whether the rider is the original owner.

Why are the brakes being recalled?

Based on our research, due to a defect in a subset of XP 3.0 eBikes, the mechanical disc brake calipers located on the front and rear of the e-bike can fail resulting in loss of control, posing crash and injury hazards to the rider.

My brakes seem fine, and I have not had any issues when riding. Can I keep my brakes?

No. Even though it may appear to be safe, if the eBike is an affected eBike, we are asking you to immediately stop using the eBike and participate in the recall by ensuring you get a free replacement brake kit.

I have identified my eBike as included in the recall. What are my options?

You should participate in the recall by registering. Please contact us by phone at 877-479-5422 (Tuesday-Friday, 9 AM PT to 4 PM PT) to register, or email contact@lectricebikes.com.

I have an XP 3.0 eBike on order that has not yet been shipped/delivered. What are my options?

Your order will be shipped with upgraded brakes, and thus will not be a part of this recall.

I’m not sure if my bike is covered by the recall or not.

Please contact us by phone at 877-479-5422, Tuesday-Friday, 9 AM PT to 4 PM PT, to determine if you’re affected, or email contact@lectricebikes.com.

I got the hydraulic kit. Do I need the mechanical?

The mechanical brake replacement is the CPSC-approved remedy for the recall. The hydraulic brake upgrade is a separate program that started on 5/16/23 and ended on 7/31/23. The only brakes that need to be replaced are the original brakes that came with your XP 3.0.

View Press Release

If you have any questions, please contact us by phone at 877-479-5422, Tuesday-Friday, 9 AM PT to 4 PM PT, or email contact@lectricebikes.com