About Our Bike
Why is our bike so much less?
Lectric has always been more focused on building a community riders over maximizing profits. The bike does not sacrifice in quality, we work with only the most respected brands for the components we put into our bike.
How does it work?
The bike can be used in three different ways, as a regular bike, pure throttle without pedaling, or in pedal assist mode. The bike is equipped with a rear planetary geared hub motor which utilizes magnets to turn the rear wheel and propel the bike forward. The motor receives power from the battery hidden inside the bike's frame.
Do you charge the battery when pedaling?
Where can I ride?
Check your states local laws to see how your electric bike is classified.
What's pedal assist?
The pedal assist system on our electric bike uses a cadence type sensor. This sensor detects the user pedaling, then turns on the motor accordingly. The user can adjust how much power the motor supplies by changing pedal assist levels with the + or - signs on the lcd display.
Will it fit me?
The Lectric XP is adjustable at both the seat and handlebars. Allowing riders of all shapes and sizes to enjoy our bike. The bike is most comfortable for riders between the heights of 5'-6'4".
What's the weight limit?
The suggested max weight for the bike is 275lbs and the rear rack is rated for 50 lbs.
Can I have a digital copy of the Lectric XP user manual?
How do you accept payment?
We accept orders and payment directly on our website. Our credit card processor accepts all major credit cards.
Are you in any stores?
We are not in any stores but by being a direct to consumer brand we are able to keep the prices low for you!
Do you have payment plans?
We do not currently offer payment plans. We hope to be able to offer them in the near future so sign up for our email list to be notified when we have this up and running!
How long is shipping?
It usually is 3-5 business days for order fulfillment from our facility. It is then another 2-5 business days for FedEx Ground to deliver your bike to you.* During the holidays fulfillment/shipping times may fluctuate. You can read our shipping policy by clicking the link below.
Do you ship internationally? What are the associated costs?
We currently only ship to the lower 48 states and Canada. We are working on being able to ship to other countries in the near future so please subscribe to our email list for updates! The shipping cost includes the import duties and fees. You can read our shipping policy by clicking the link below.
How is the bike shipped?
The bike is shipped fully assembled and ready to ride! We are one of the only bike companies in the world that does this for their customers!
How to get sales support?
Call us at 602-715-0907 or email us at firstname.lastname@example.org and we would be happy to assist you!
How to get technical support?
Call us at 602-715-0907 or email us at email@example.com and we would be happy to assist you!
Do you have a storefront?
We are currently moving into a new office. We are not yet ready to welcome guests, but please check back with us soon!
What kind of warranty and return policy does Lectric offer?
You can read any of our policies by clicking on the links below.
Is the bike water-resistant?
The bike has a slight water-resistance where it can handle light rain and small puddles, but the bike cannot be submerged in water, left out in the rain, or taken out in severe weather. Water damage is not covered under warranty.